Privacy policy

Last Updated: [July 15, 2001]

Welcome to Thread's Lab. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

Full Name
Email Address
Phone Number
Shipping & Billing Address
Payment Information (processed securely by third-party payment providers)
Order History
Device Information (browser type, IP address, operating system)
Website usage through cookies and analytics tools

2. How We Use Your Information

We use your information to:

Process and deliver your orders
Provide customer support
Send order confirmations and shipping updates
Improve our website and shopping experience
Detect fraud and maintain website security
Send promotional emails, offers, and new product updates (only if you have subscribed)

3. Payment Security

We do not store your payment card details. All payments are securely processed through trusted payment gateways such as Shopify Payments, Razorpay, PayPal, or other authorized payment providers.

4. Cookies

Our website uses cookies and similar technologies to:

Remember your preferences
Improve website performance
Analyze visitor behavior
Personalize your shopping experience

You can disable cookies through your browser settings, although some website features may not function properly.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

Your information may only be shared with trusted third-party service providers that help us operate our business, including:

Payment processors
Shipping and courier partners
Email marketing providers
Website analytics services
Government authorities if legally required

6. Marketing Communications

If you subscribe to our newsletter, we may send updates about new collections, exclusive offers, and promotions.

You can unsubscribe at any time by clicking the "Unsubscribe" link included in our emails.

7. Data Security

We use industry-standard security measures to protect your personal information. While we strive to keep your data secure, no online transmission or storage system is completely secure.

8. Your Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Withdraw marketing consent
Request a copy of the information we hold about you

To exercise these rights, please contact us using the information below.

9. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Thread's Lab does not knowingly collect personal information from individuals under the age of 13. If we become aware that such information has been collected, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. The updated version will always be posted on this page with the revised effective date.